Samsung Says Phone Explosions in China Not Caused by Batteries
ENLARGE A Samsung Galaxy Note 7 at the Internationale Funk-Ausstellung IFA 2016 in Berlin on Sept. 2.Photo: Zuma PressBEIJING— Samsung Electronics Co. SSNHZ 0.00 % sought to distance fresh reports of phone combustions in China from its global recall Monday, saying that for at least one case, it believed the fire began outside the phone.It remains to be seen if the brand damage to Samsung among Chinese consumers will be lasting.Stores pulled the devices off shelves Monday and buyers scrambled for refunds after photos of charred Galaxy Note 7s went viral in China over the weekend.
Eva Dou
Samsung suffers backlash in China over smartphone response
The South Korean company is facing backlash in China over its response to problems with the new Note 7 smartphones.Liu Jingtang was a Samsung loyalist.The Shanghai technology consultant traded up steadily through its smartphones to the new Note 7.But Liu's devotion was shaken by the Korean tech giant's confusing response to its latest product safety scare.
Brad Quick
Samsung says it has found no battery problem in China
Samsung Electronics said Monday that its investigation into the first report of a Galaxy Note 7 fire in China found no battery problem, reducing concerns that its smartphone crisis had expanded to the world's largest mobile phone market.The South Korean tech giant said it was not able to investigate a second reported fire because it could not obtain that phone.The two accounts of Galaxy Note 7 fires appeared on Chinese social media and were widely reported by Chinese and South Korean media, raising alarms because the South Korean tech giant earlier said no Note 7 recall was necessary in China because the phones sold there did not have the battery manufacturing error that caused fires in dozens of phones sold in other countries.Samsung announced the global recall of 2.5 million of its flagship smartphones just two weeks after they were launched.
Seongjoon Cho
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